Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- You must provide receipt or proof of purchase.
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at hello@foxandthistle.co.uk.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are responsible for paying return shipping costs. Shipping costs are non-refundable.
When shipping items with a combined value above £20.00, consider using a tracking service to ensure your return won't be lost.
You can always contact us for any return question at hello@foxandthistle.co.uk.
Exceptions / non-returnable items
We do not accept returns on the following items:
- Earrings due to hygiene reasons.
- Personalised or custom items.
- Sale items.
- Gift cards.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@foxandthistle.co.uk.
Damages and exchanges
Upon receiving your order please inspect your items and contact us immediately if the item is defective, damaged or if you receive the wrong item(s).
- Please note I only replace items if they are arrive to you damaged or defective.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.